Same Day Delivery Mattress Store Richmond TX: Move the Old Mattress or Buy a New One?

Key Takeaways

• Decide whether the old mattress is moving before you book the truck. Once it is wrapped and loaded, the decision has been made for you.
• A mattress that is already sagging, already uncomfortable, or already near the end of its useful life does not survive a move and come out better. Moving is the cheapest possible time to replace it, because you are paying to handle it either way.
• Measure the route into the new room, not just the room. Doorways, stair turns and landings decide what can physically get upstairs in a two-storey Fort Bend house.
• Same-day and next-day delivery are real options, but they depend on the size, the address, the time you call and whether someone can be at the new house to let the team in. Call the showroom with your move-in date rather than guessing.
• A manufacturer warranty is held by the manufacturer, is non-transferable, and belongs to the original purchaser — so handing the old bed down to a friend does not hand the warranty down with it. Keep your paperwork where you can find it on moving day.

Nobody plans a mattress purchase around a moving truck. It happens anyway. Somewhere between the closing date and the day the keys change hands, a question comes up that nobody has budgeted time for: is the bed in the old bedroom coming with us, or are we buying a new one before we spend the first night in the new house?

It is a bigger question than it looks. The answer changes what you load, what you pay the movers to carry, what you measure, how you spend the first week in a new neighbourhood, and whether you wake up on day one feeling like the move was worth it. If you are moving into Richmond, Katy, Rosenberg or anywhere else in central Fort Bend County, the practical details are very specific: long humid summers, a lot of two-storey homes with a turn at the top of the stairs, and master bedrooms that are frequently larger than the one you are leaving.

This guide walks the decision in the order a move actually happens. First, whether the old mattress deserves the trip. Then what a move physically does to a mattress, and what happens to the warranty and the comfort guarantee when a bed changes addresses. Then the measuring, the timing, the delivery choices when you are between two addresses, and how to pay for a bed in the one month of the year when everything else is also being paid for. Our Richmond showroom on FM 359 is open seven days a week, and a short visit before the truck arrives is usually worth more than a week of searching.

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Why Moving Day Is the Worst Possible Time to Decide This

A move compresses a hundred small decisions into about four days, and the bed is almost always one of the last ones anybody thinks about. That is backwards. The bed is the single largest, heaviest, most awkward object in the house, and it is also the only object whose quality you will notice within eight hours of arriving.

The move forces two separate decisions into one

There are really two questions hiding inside “are we taking the mattress?” The first is whether you still want to sleep on that mattress at all. The second is whether it is worth the labour, the truck space and the risk of damage to move something you have already decided to keep. People answer the second question by accident — the movers wrap it, it goes on the truck, and the first question never gets asked. Separate them. Ask whether you would buy that mattress again today. If the answer is no, the second question disappears.

What “same day” actually means when you are mid-move

Shoppers looking for a store with same-day delivery in Richmond are almost never browsing. They have a date. The honest answer is that same-day and next-day delivery are frequently possible on common sizes to local addresses, and that they depend on four things: what you choose, where you are going, what time of day you call, and whether somebody can be at the new address to receive it. The delivery and pickup page sets out the service levels, and a two-minute phone call to the showroom will give you a straight answer for your specific date rather than a general promise.

Three different moving timelines, three different answers

A move across town is not the same problem as a move across the country. If you are moving within Fort Bend County, the old mattress is on a truck for forty minutes and the risk is low — the question is purely whether you still want it. If you are moving into the area from out of state, the mattress spends days in a trailer, possibly in heat, possibly on its side under other furniture, and the economics change sharply. If your belongings are going into storage between two closing dates, the mattress is the item most likely to come out of that unit worse than it went in.

The one date that should drive everything else

Work backwards from the first night you intend to sleep in the new house. Everything else — when to shop, when to order, whether same-day matters at all, whether the old bed needs to survive one more week — falls out of that single date. Write it down, and bring it with you when you book a showroom visit.

Should the Old Mattress Make the Trip At All?

Run four quick tests before anybody wraps it. None of them require tools, and all four can be done in about ten minutes in the old bedroom.

The age test

Useful life varies enormously by construction and by how much weight the bed carries every night, which is why a straight “replace it every X years” rule is not very useful. What is useful: if you cannot remember the year you bought it, it is probably old enough that moving it is throwing good money at a bad asset. Our guide on how long a mattress actually lasts and the one on how to tell it is time to replace a mattress both go through the real signals rather than a calendar.

The support test

Strip the bed completely and look down the length of it from the foot, at eye level with the surface. Then lay a straight edge — a broom handle works — across the middle and look for a gap. A visible dip under the heaviest sleeping position is the single clearest sign the bed has stopped doing its job. If you find one, read whether a sagging mattress is a warranty claim or a replacement before you decide — sometimes the answer is a claim, and the move is a bad time to discover you had one.

The honesty test

Ask the person who sleeps on the other side. In a lot of households one person has quietly been uncomfortable for a year and has not raised it because replacing a mattress felt like a big project. A move is the moment that excuse disappears. If you are weighing a shared bed with two different opinions, our piece on choosing a shared bed when your partner cannot come in is a useful read, and so is the guide to mattresses chosen for couples.

The demotion test

Plenty of mattresses are not finished — they are just finished in the primary bedroom. Moving into a larger house frequently creates a guest room, a teen room or a bonus room that did not exist before. A bed with a few good years left is a perfectly reasonable guest-room bed. Our guest-room mattress guide and the local take on setting up a guest room both cover what is acceptable for a bed that gets used twelve nights a year versus three hundred and sixty-five.

The size test

One more reason the old bed sometimes should not move: the new room is bigger. A queen that filled the old bedroom can look lost in a new primary suite, and the move is by far the cheapest time to size up, because you are already paying to move a bed and already buying new sheets for the new room. Read what actually changes when you go from a queen to a king and check the mattress size guide against the new floor plan before you commit either way.

What a Move Physically Does to a Mattress

If the old bed is coming, it should arrive in the same condition it left in. That is not automatic. Most of the damage mattresses pick up in a lifetime happens on the two or three days they spend being moved.

Bending, folding and standing it on end

Innerspring, pocketed-coil and hybrid mattresses contain a steel support system that is built to be loaded from above, not flexed sideways. Bending one to get it around a stair turn can permanently deform coils, break down the perimeter edge support, or separate the comfort layers from the core — and none of that is visible from the outside until you have slept on it for a month. All-foam beds tolerate flexing better, but they are not immune: a thick foam mattress left folded in a truck for two days can hold a crease.

Flat, on edge, or under everything else

Flat is best, on edge is acceptable for a short local trip, and buried under boxes is the version that does real harm. Stacked weight on a mattress lying flat compresses the comfort layers unevenly for however long the trip takes. If the bed has to travel on edge, it needs to be supported along its full length so it is not resting on one bottom corner for four hundred miles.

Heat, humidity and a closed trailer in a Texas summer

A sealed truck parked in the sun gets far hotter than any bedroom, and the Gulf Coast adds humidity to the problem. Foams soften with heat and recover, so a single hot day is rarely fatal — but moisture is a different matter. A mattress that goes into a trailer or a storage unit slightly damp can come out with a smell that never fully leaves. Our guide to mattresses, humidity and airflow in the Houston climate covers why that happens and what prevents it.

Why a proper mattress bag is not optional

A mattress bag costs very little and prevents the three things that actually ruin beds in transit: moisture, dirt from truck floors and loading ramps, and anything unwelcome picked up from a shared truck or a storage facility. Tape it closed. If the bed is going into storage rather than straight to the new house, use a bag rated for storage rather than a thin single-use cover, and keep it off the concrete.

What not to do with a mattress you are replacing

Do not put a mattress out on the kerb and hope. Bulky-item collection rules differ from city to city across the county, and an old mattress left outside in a Texas afternoon rainstorm becomes considerably heavier and harder for anybody to handle. The cleanest answer, if you are buying a replacement anyway, is to let the delivery team take it on the same trip — which is exactly what old-mattress removal is for.

Warranty, Guarantee and Paperwork When a Bed Changes Address

This is the part of the move that quietly costs people money, because the paperwork goes into a box marked “office” and surfaces nine months later.

Who actually holds the warranty

On a mattress, the warranty is held by the manufacturer rather than by the store. Our warranty help page sets out how that works and what we do to help move a claim along. The practical consequence for a move is simple: the claim will ask you for proof of purchase and product details, so those documents need to be somewhere you can reach them, not at the bottom of a sealed box.

Does the warranty follow the bed to a new owner?

No. Mattress warranties are non-transferable and cover the original purchaser of a mattress bought from an authorised location. That matters more than people expect during a move, because the easiest way to deal with a bed you do not want is to give it to a friend, a relative or a tenant — and if it fails on them, there is no claim to make. Say so when you hand it over. It is a kinder outcome than a surprise two years later.

What a warranty expects from the frame underneath

Most mattress warranties assume the bed is being used on appropriate, adequate support. A move is exactly when that assumption breaks: the bed goes onto a different frame, a borrowed foundation, or straight onto the floor of a room that is not ready yet. Check the manufacturer's own support requirements for your specific mattress rather than guessing, and read our foundation checks guide and whether a hybrid needs a box spring or a specific base before you improvise.

What to pack where you can find it

Keep one flat envelope with you rather than on the truck: the mattress receipt or invoice, the model name, any warranty registration confirmation, and a photograph of the law tag on the mattress itself. That envelope is also what you want if you are mid-trial on a new bed and the move makes you reconsider the comfort choice.

How a comfort guarantee works if you move mid-trial

If you bought recently and you are still inside the trial window, moving does not automatically end it — but it does change the practicalities, because the bed is now at a different address and may be in a different condition. Our Richmond store page explains the 365-Night Comfort Guarantee, which lets you sleep on a new mattress at home for up to a full year; ask the team for the trial details that apply to your purchase, and tell them about the move while you are still inside the window rather than after. The guide to how a sleep trial and comfort exchange work walks through the mechanics.

Measure the New House Before You Move or Buy a Bed

Almost every “it will not fit” story is really a route problem, not a room problem. The room is nearly always fine. The staircase is the issue.

Measure the route, not the room

Walk the path a mattress has to take from the front door to the bed frame, and measure the narrowest point of it: the front door itself, the hallway width, the bedroom door, and anything fixed that narrows the gap such as a handrail, a thermostat, a light fitting or a newel post. Our step-by-step guide to measuring whether a mattress will fit through the door has the exact numbers to take.

Stair turns, landings and two-storey Fort Bend floor plans

A straight run of stairs is easy. A ninety-degree turn on a small landing is the genuine constraint, and it is extremely common in the newer two-storey homes all over this part of the county. The measurement that matters is the diagonal opening at the turn, measured from the inside corner to the opposite wall. If that number is tight, say so when you order; it changes what is sensible to buy and how the delivery is planned.

Does the old frame or foundation even fit the new room?

Frames and foundations get moved on autopilot and then turn out to be wrong: a headboard that no longer clears a window, a foundation that will not make the stair turn in one piece, or a frame whose feet sit badly on a different floor surface. Look at the bed frames, foundations and adjustable bases we carry before you pay to move something that is going to the kerb in a month. If the old frame creaks, our guide to diagnosing a squeaky bed will tell you whether the noise was ever the mattress in the first place.

Bed height, bedding and the things that quietly do not transfer

A new mattress on an old foundation, or an old mattress on a new base, changes the height of the bed — which changes how easy it is to get in and out of, and whether your fitted sheets still reach. Our piece on bed height and sheet fit covers the pocket-depth problem, and the sheets and pillows ranges are worth a look while you are replacing bedding for a new room anyway. If the mattress changes, the pillow usually has to change with it — see how a pillow has to match the mattress.

Timing a New Mattress to a Closing Date or a Lease Start

This is the part a local showroom is genuinely better at than a website, because the answer depends on your address and your date rather than on a generic shipping estimate.

Order ahead or order on the day?

Ordering ahead is almost always calmer. You choose without a deadline, you get the delivery slot you want, and you are not making a four-figure comfort decision while a truck is double-parked. Same-day exists for the cases where that was not possible: a closing that moved, a bed that did not survive the trip, a rental that turned out to be unfurnished. Both paths are legitimate; just know which one you are on.

What the store needs to know to hit your date

Four things make the difference between a confident yes and a maybe: the exact delivery address, the date and the earliest time somebody can be there, the size you are buying, and anything unusual about access — a gate code, a stair turn, a third-floor walk-up, a building with a service lift. Give all four at the point of order rather than on the morning itself.

When same-day is realistic, and when it is not

Realistic: a common size, a local Fort Bend or west Houston address, an order placed early in the day, and somebody home to receive it. Less realistic: an unusual size or a split configuration, a late-afternoon order, an address well outside the local delivery area, or a delivery that also has to include a base and an old-mattress haul-away at short notice. Our pieces on same-day mattress delivery in Richmond and same-day delivery across Fort Bend County go deeper into the conditions.

Who should be at the new house

Somebody over eighteen who can make a decision needs to be there — not just to open the door, but to say which room, which wall, and whether the old bed is leaving. If that person is going to be at the old house supervising the movers, plan the bed delivery for a different day. Our order and delivery checklist lists what to confirm before and at the door.

Build in one spare day

Moves slip. Closings slip. If your first-night date is Friday, aim the bed at Thursday. One day of slack removes almost all of the stress from this entire section, and it costs nothing.

A 12-Step Moving-Day Bed Plan

Work through this in order. Most of it happens before the truck is booked, which is the whole point.

1. Fix your first-night date. Write down the first night you intend to sleep at the new address, and treat it as the deadline for everything below.
2. Run the four tests on the old mattress. Age, support, honesty, demotion. Decide now whether it is moving, being demoted to another room, or being replaced.
3. Check for an open warranty claim. If the bed is sagging, find out whether it is a claim before you move it, while it is still on the frame it was bought for.
4. Measure the route at the new house. Front door, hallway, bedroom door, and the diagonal at the stair turn. Write the numbers on your phone.
5. Measure the new room and compare it to the size guide. If the room has grown, decide whether the bed should grow with it.
6. Visit a showroom with those numbers. Thirty minutes of lying down beats three weeks of reading. Bring your date and your measurements.
7. Decide the frame and base at the same time as the mattress. Not afterwards, when the mattress is already in the room.
8. Book the delivery for one day before your first-night date. Give the address, the access notes and the receiving person at the point of order.
9. Put the paperwork envelope in the car, not the truck. Receipt, model name, warranty registration, photo of the law tag.
10. Bag anything that is travelling. Mattresses, foundations and pillows. Tape it shut and keep it off the ground.
11. Arrange the old bed's exit on the same trip. Haul-away on delivery day is far easier than a separate kerbside problem two weeks later.
12. Protect the new mattress the night it arrives. A protector goes on before the first sheet, in a house that is still full of dust and cardboard.

Delivery Choices When You Are Between Two Addresses

Being mid-move is the one situation where the delivery method matters as much as the mattress. The delivery and pickup page has the full list of options; here is how each one behaves when you do not quite live anywhere yet.

Doorstep delivery versus in-home setup

Doorstep delivery leaves the mattress at the door or in the garage, the way a parcel carrier would. That is fine if the room is not ready, if you are still painting, or if there is nobody to direct a crew — but somebody then has to carry it upstairs. In-home setup means our own delivery team brings it in, puts it in the room you choose and sets it up, and takes the packaging away with them. In a half-unpacked house, the second option is usually the one people wish they had picked.

Taking the old mattress away on the same trip

When our team does the setup, removal of the old mattress and box spring can be handled on the same visit if it is needed. On a move, that is the single most useful thing on the list — it turns “what do we do with the old bed?” from a weekend project into a sentence at the point of order. Flag it when you book, not when the crew arrives, because it changes how the truck is loaded. Our white glove delivery explainer and the general delivery and setup overview describe how the visit runs.

Delivering to an empty house

Delivering before you move in is completely normal and often the smartest sequencing — the bed goes into an empty, clean room with nothing to manoeuvre around. Two conditions: somebody has to be there, and the room needs to be the room. Decide which wall the bed is going against before the crew arrives, because moving a king-size bed in a finished room is a two-person job you will not want to repeat.

If everything has to go into storage first

Storage is where mattresses die. If the gap between addresses is more than a couple of weeks, think hard about whether the old mattress is worth storing at all — a storage unit in a Gulf Coast summer is warm, humid and not climate-controlled unless you have paid for that specifically. If it is going in, bag it properly, store it flat if there is any way to do so, and keep it off the bare concrete floor.

What to check at the door on the day

Before the crew leaves: confirm the size and the model on the paperwork match what you ordered, look over the law tag and the surface for any transit damage, check the bed sits flat and square on its base, and keep a copy of the delivery paperwork with your receipt envelope. Five minutes at the door is worth far more than a phone call next week.

Paying for a Bed in the Middle of a Move

Moves are expensive in a lumpy, unpredictable way, and the bed has to compete with a truck, a deposit, utilities and the three things that always break in the first week.

Why the bed loses the budget argument — and why it should not

The bed loses because it is the one purchase you can defer by sleeping on something worse for a while. It should not lose, because it is also the only purchase in the move you will use for eight hours of every single day for years. If something has to be deferred in month one, defer the thing in the room you walk past, not the thing you lie on.

Spreading the cost instead of deferring the decision

There are three ways to pay over time at Mattress On Demand, and they can be applied for in the showroom or online. The financing page lays out each one in full, including the 0% APR plans available with approved credit and the lease-to-own route for shoppers who do not want a credit-based plan. Two companion reads: the Fort Bend County financing guide, and what happens to a payment plan if you later exchange the bed — which is a very reasonable question when you are buying in a hurry.

Where the money does the most good in a multi-room move

If a move created three bedrooms to fill, they do not all deserve the same budget. The bed you sleep on every night earns the premium; the guest room does not. Our guide to buying more than one bed at a time works through how to split a single total across rooms, and how much to spend on a mattress is a useful sanity check on the primary bedroom number. Whatever is currently running in store is worth asking about while you are there.

The price-match safety net when you are buying under time pressure

The thing that makes a rushed purchase uncomfortable is the worry that you paid too much because you had no time to shop around. Our Richmond showroom page sets out the one-year price match that exists for exactly that situation: the comparison does not have to happen before you buy.

Where to Shop While You Are Moving Into Fort Bend County

Three showrooms cover the county and the western side of Houston, all open seven days a week. Pick the one that is closest to the new address rather than the old one — you are going to want it to be convenient for the delivery conversation, not the packing.

Richmond — the main showroom

Our Richmond store at 1531 FM359 Rd Ste 500 is the main showroom and the closest option in central Fort Bend County. It is open Monday to Saturday from 10am to 6pm and Sunday from noon to 5pm, and you can reach it on (832) 413-1000. It is the right starting point if you are moving into Richmond, Rosenberg, Sugar Land, Fulshear or the Grand Parkway corridor.

Katy — for the northern side of the move

The Katy store at 23233 Kingsland Blvd Ste A is the easier trip if the new address is in Katy, Cinco Ranch, Cypress or west Houston. Same hours, seven days a week, and you can call ahead on (832) 900-9159 with your move-in date before you drive over.

Rosenberg — a third full-line showroom

The Rosenberg store is a full showroom with the same lineup, the same guidance and the same guarantees as Richmond and Katy — it is not a smaller or lesser version of them. It is moving to a new address soon, so call ahead on (281) 238-5745 before you visit. You can always confirm the current details for all three on the store locations page.

What to bring with you

Your first-night date, the route measurements, a photo of the new bedroom, the current mattress size, and whoever else sleeps in the bed. That is a thirty-minute visit instead of three. Our showroom visit plan and the guide to how to actually test a mattress in a store are both worth five minutes in the car park.

What a specialty showroom adds when you are new to the area

If you have just moved in and have no idea where to start, the useful difference is guidance rather than inventory. Every one of our showrooms is staffed by Certified Sleep Science Coaches, and an in-store ScanFit 3D body scan shows where your body needs support before you start testing rather than after. Our piece on what a specialty mattress showroom does differently explains what that is worth, and you can book a consultation rather than just turning up cold.

The First Month in a New House With a New Bed

A new mattress in a new house produces two completely normal experiences that people mistake for problems.

It will not feel like the showroom for a few weeks

A new mattress needs a break-in period, and so do you — you have been sleeping on something else for years, in a different room, with different light and different noise. Give it a few weeks before you judge it. Our guide to why a new mattress feels wrong for the first few weeks is the piece to read on night three when you are convinced you chose wrong.

New-house smell and new-mattress smell are not the same thing

A house that has been closed up, freshly painted and newly carpeted has its own smell. So does a mattress that has just come out of packaging. Both fade with airflow, and the fix is the same: open the windows, run the air, and give the room a few days. Our explainer on mattress off-gassing covers what is normal and what is not.

Protect it before the boxes are unpacked

The riskiest four weeks in a mattress's life are the four weeks after it arrives in a half-unpacked house: cardboard dust, movers, pets who have decided the new bed is theirs, and at least one spilled cup of coffee. A protector before the first sheet is the cheapest insurance in the move. See how to protect a new mattress from day one and our mattress protectors. It is also worth knowing how protection and warranty interact before something gets spilled.

What to Compare When the New House Needs a New Bed

No single mattress is the right answer to a move, because a move usually creates more than one bedroom and more than one sleeper. These are the places to start, and all of them are on the floor to lie down on rather than just on a screen.

Start with the full range, then narrow by room

Browse the full mattress range first and work out which rooms sit in which part of it. Within that, hybrid mattresses suit the shopper who wants support and some bounce, and memory foam suits the shopper who wants to sink in and does not want to feel a partner move. The mattress comparison tool and the mattress guide are the fastest way to get oriented before you arrive.

By room and by sleeper

For a primary bedroom with two sleepers, look at mattresses for couples. If the new house is hotter than the old one — a west-facing upstairs room will be — start with cooling mattresses. If somebody in the house wakes up sore, back pain relief is the right shelf, and our pressure-relief testing guide explains how to test for it properly in a showroom. For a child's room created by the move, see kids' mattresses and the teen size guide.

By budget, when the move has already taken a bite

Our range is organised in tiers so you can shop by what a room is worth to you rather than by brand. The value range is the honest answer for a guest room or a short-term rental, and the luxury range is where to look if the move is the upgrade. Anything currently reduced is in the sale, and for a child's room created by the move there is also the platform bed guide if the new frame has slats rather than a foundation.

Visit the Mattress On Demand showroom in Richmond, Katy or Rosenberg before the truck is loaded, lie down on the sizes and feels you are considering for the new house, and let a Certified Sleep Science Coach help you test the difference between replacing the bed and moving it.

Two beds, or one bed and a split configuration?

A move sometimes solves an argument. If one sleeper wants firm and the other wants soft, a larger bed with a split configuration can give each person their own feel and their own adjustable base on a single frame. Our guide to a split king versus two separate beds explains what you gain and what you give up, and our county-wide shopping guide covers how to compare those options locally. More reading is on the Mattress On Demand blog.

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Frequently Asked Questions

Is it worth moving an old mattress to a new house?

If the bed is comfortable, well supported and reasonably recent, yes — a local move is low risk and there is no reason to replace something that works. If it is sagging, uncomfortable, or old enough that you cannot remember buying it, no. You are paying to move it either way, and a move is the cheapest moment to replace it because the labour, the truck space and the haul-away are already on the bill.

Can a mattress be delivered on the same day in Richmond, TX?

Often, yes. It depends on the size you choose, how far the address is, what time you order and whether somebody can be at the new house to receive it. The most reliable way to find out is to call the Richmond showroom with your actual date and address rather than relying on a general estimate, and the delivery and pickup page sets out the service levels available.

Will moving a mattress void its warranty?

Moving a mattress is not itself a warranty-voiding act, but the warranty is held by the manufacturer and it does assume the bed is kept on appropriate support and is not damaged, stained or soiled. Transit damage, a crease from being folded, or a new frame that does not provide adequate support can all cause problems with a later claim. Check your specific manufacturer's requirements, and see our warranty help page for how a claim is handled.

Does the mattress warranty transfer if I give the bed to someone else?

No. Mattress warranties are non-transferable and cover the original purchaser of a mattress bought from an authorised location. If you are handing the old bed down to a relative or leaving it for a tenant, tell them there is no claim available on it — that is useful information, not a technicality.

Should I buy the mattress before or after I move in?

Before, with the delivery scheduled for the day before your first night there. Shopping before the move means you choose without a deadline; delivering before you move in means the bed goes into an empty room with nothing to manoeuvre around. The only thing you need is somebody at the new address to let the team in and point at a wall.

What size mattress should I buy for a bigger new bedroom?

Measure the room and the route into it, then compare both against the size guide. A larger primary bedroom is the usual reason people size up during a move, and the move is the cheapest time to do it. Just confirm the larger size can physically get up the stairs and around the landing first — see our measuring guide and queen-to-king guide.

Can the delivery team take my old mattress away?

Yes — when our own team handles the in-home setup, removal of the old mattress and box spring can be included where it is needed, along with the packaging from the new one. Mention it when you place the order rather than on delivery day, because it changes how the truck is loaded. Full detail is on the delivery and pickup page.

Do I have to wait before sleeping on a new mattress?

For a mattress delivered and set up flat by our team, no — you can sleep on it that night. The waiting rule people have heard about comes from compressed, roll-packed beds, which need time out of the packaging to expand fully before they feel the way they are meant to. Follow the manufacturer's own instructions for the specific bed you buy; if you are unsure, ask at the point of order, because on a move the answer decides which night you can actually use the room.

How should a mattress be packed for a move?

In a sealed mattress bag, carried flat where possible, never folded or bent, never under a stack of boxes, and off the ground if it is going into storage. For a hybrid or coil bed, bending it around a stair turn is the single most damaging thing that can happen to it, and the damage will not be visible until you have slept on it for a few weeks.

What if I move house in the middle of my sleep trial?

Tell us while you are still inside the window rather than afterwards. The 365-Night Comfort Guarantee lets you sleep on a new mattress at home for up to a full year — ask our team for the trial details that apply to your purchase, and let them know about the move so the exchange can be arranged to the right address. Our sleep trial and comfort exchange guide explains how the process runs. You can also contact us directly, or read more about Mattress On Demand.