We do our best to ensure that we get the mattress right the first time! In the event of an exchange is needed we coordinate with our brand partners to ensure a smooth process. Exchange/Return policy applies at the specific manufactures policies. Within 30 days, Subject to up to 10% restocking fee and other delivery fees also apply.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges We do our best to ensure that we get the mattress right the first time! In the event of an exchange is needed we coordinate with our brand partners to ensure a smooth process. Exchange/Return policy applies at the specific manufactures policies. Within 30 days, Subject to up to 10% restocking fee and other delivery fees also apply.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@shopmattressondemand.com.
Hybrid
Individual Pocketed Coil
Foam
Open Coil
Latex
